Terms & Conditions

This website is owned and operated by A2C Group Services. Our registered office address is: Unit 8b Alpha Court Industrial Estate, Windmill Lane, Denton, Manchester. M34 34B. If you want to contact us about these terms and conditions, please get in touch. 

These Terms and Conditions set out the terms of the Contract between A2C Group Services Limited the ‘’Contractor’’ and you the ‘’Customer’’ and explain all parties responsibilities, obligations and rights. Goods refers to the goods being removed or transported by us. We or Us refers to us the Contractor.

By entering into this contract with A2C Group Services you are confirming to us that the goods are your own property and/or you have the authority of the owner of the property to make this contract in respect of the goods we will be removing. If this transpired not to be the case, you will be responsible to pay for any claim for damages and costs against either of these statements.

We will provide you with a written quotation for our work in advance of it taking place.  Although we quote a fixed price we reserve the right to amend it or make additional charges if any of the following occurs 1. We supply additional services not originally quoted for. 2. There are delays which we were not made aware of. 3. If there is inadequate access to the collection or delivery point for our vehicles 4. If any parking fees are incurred in order to carry out the services you require. Your quotation does not constitute a contract. Your signed acceptance of our quotation and terms and conditions is required prior to the works quoted being carried out. 50% of our quotation is required prior to the works date in cleared funds. The remaining balance is due on the day.  

For house or office removals, the customer must be present on the moving day or a representative at both the departure and destination house. It is the responsibility of the customer to provide clear access to the property we are removing household goods from and the property we are taking the items too. It is also the customer’s responsibility to ensure that all household items have been cleared from the house prior to us leaving.

We will agree an arrival and estimated departure time for the removal day. Your quotation will be based on the assumption that we will finish the removal job by 5pm. If we go past this time due to a delay in exchange of contracts, we will charge an additional £50 per hour.

A2C Group services do not disconnect and reconnect gas and electrical appliances, take up and refit carpets or remove light fittings and curtain poles. Disconnection and reconnection of cookers, washing machines and other electrical items is also the customer’s responsibility unless otherwise stated and written in your quotation. Fridges and freezers must be emptied and defrosted. You should always allow fridges and freezers to stand for 24 hour before switching back on on. You should also prepare adequately and stabilize all appliances prior to their removal e.g. on washing machine. For example, stabilizers on your washing machine. Unless caused by our proven negligence, we will not be liable for any loss or damage, costs or additional charges that may arise from not doing these things.

A2C Group services offer a furniture dismantling and reassembling service for your wardrobes, beds but if you want this extra service this will form part of your written quotation including the cost for this service.  Some poorly made furniture is not made to be reassembled and we are not liable for final construction if this is the case. 

It is the customer’s responsibility to declare in writing to us the value of any high value and/or very important items i.e. in an inventory. This includes Jewellery, watches, collectables, antiques, money, deeds, securities, stamps and coins. We will require your written instructions to remove these goods. The declaration of the value of these goods is required for insurance purposes so that in the event of any damage or loss caused by our negligence, a claim can be made to the insurers.

Items which will not be removed from your property include soil and trees, animals, dangerous items, items in fridges and freezers (these need to be empty and fully defrosted), caravans, cars, boats, flammable or hazardous liquids. If you include any of these items without our prior written consent we will not be liable for any loss/damage or injury/ death unless they can be proved to be caused by our negligence. You will indemnify us against any charges, expenses or damages claimed against us by also by any third parties.

The following work is excluded from our quotation unless discussed and requested by you and put into the written quotation. 1. Dismantling and /or re-assembly of furniture such as beds, wardrobes, flat pack furniture etc. 2. Taking down of curtains, blinds, curtain poles and putting them back up. 3. Disconnection and/ or reconnection of electrical appliances and fitting of transit bars. 4. Disconnection of lights and refitting. 5. Removal or carpets, laminate, wooden flooring or vinyl. 6. Packing and unpacking boxes. 7. Any large and heavy items that cannot be removed safety and/ or carried by 2 men.

If we lose or damage your goods and if we are liable you will need to put this in writing to us within 7 days of the event and we will pay you up to a maximum of £50.00 for each item which is lost or damaged and would request that proof be provided of the cost and damage. If we can repair the damaged item we will do this firstly. We will not be liable for any loss or damage to any items in wardrobes, drawers or packages which have not been packed and unpacked by us. A maximum of £50.00 per lost box of owner packed goods will be applied, if lost through our negligence.

If damage to the house occurs during the removal process please make us aware and this will be noted on the delivery receipt. This will need to be put in writing to us within 7 days of the removal. However, if for instance we are trying to put large items into rooms where they don’t fit into we will not be liable for any damage caused if you ask us to do this, such as a large sofa.

We understand that things can change when buying a house so if you need to postpone or cancel this contract please get in touch with us at the earliest possible date, so that we can rearrange dates with you.

This contract is subject to the laws of England and Wales. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.